Thank you for sharing your knowledge and expertise on small business marketing with the New England Chapter of the National Association of Professional Organizers. Your presentation was enjoyed and valued by all those present, because you made it interesting and interactive. It was obvious that you took the extra effort to find out about our profession and custom tailor your presentation to our specific marketing needs.
Janine Cavanaugh, NAPO-NE Assistant Programing Chair Person
Tag Archives: surveys
In my last post, the question was posed, “Do you see the value in surveying your customers?” If you have taken the leap of faith and believe there is value in surveying your customers, I will provide you with a … Continue reading
In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS). NPS is based on the idea that every company can divide their customers into three categories: promoters, passives, and detractors. And by asking one simple question … Continue reading