Joe has the two most important qualities a consultant can have: he knows what he is doing and he knows how to communicate it to you.
Tag Archives: surveys
In my last post, the question was posed, “Do you see the value in surveying your customers?” If you have taken the leap of faith and believe there is value in surveying your customers, I will provide you with a … Continue reading
In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS). NPS is based on the idea that every company can divide their customers into three categories: promoters, passives, and detractors. And by asking one simple question … Continue reading