Tag Archives: surveys

Here’s The Ultimate Question(s) To Ask To Improve Your Business

In my last post, the question was posed, “Do you see the value in surveying your customers?” If you have taken the leap of faith and believe there is value in surveying your customers, I will provide you with a … Continue reading

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Do You See The Value In Surveying Your Customers?

In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS).  NPS is based on the idea that every company can divide their customers into three categories:  promoters, passives, and detractors.  And by asking one simple question … Continue reading

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