Joe Costantino offered his experience and expertise to guide me. He asked thought provoking questions, challenged my thinking and he injected a personal brand of humor that made working with him fun. I’m on my way to building a successful practice thanks to Joe.
Rick L’Amie, President
Tag Archives: surveys
In my last post, the question was posed, “Do you see the value in surveying your customers?” If you have taken the leap of faith and believe there is value in surveying your customers, I will provide you with a … Continue reading
In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS). NPS is based on the idea that every company can divide their customers into three categories: promoters, passives, and detractors. And by asking one simple question … Continue reading