Joe has the two most important qualities a consultant can have: he knows what he is doing and he knows how to communicate it to you.
Tag Archives: small business owners
In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS). NPS is based on the idea that every company can divide their customers into three categories: promoters, passives, and detractors. And by asking one simple question … Continue reading