Tag Archives: referrals

Does Your Customer Service Process Have Too Many Leaks?

It’s not only about providing great customer service, now, in order to differentiate yourself from other businesses that do what you do, business owners need to make sure their customers have a great “experience” all the way through the process. … Continue reading

Posted in Customer Service | Tagged , , , , | Leave a comment

Do You See The Value In Surveying Your Customers?

In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS).  NPS is based on the idea that every company can divide their customers into three categories:  promoters, passives, and detractors.  And by asking one simple question … Continue reading

Posted in Marketing Tools | Tagged , , , , | Leave a comment