Thank you for sharing your knowledge and expertise on small business marketing with the New England Chapter of the National Association of Professional Organizers. Your presentation was enjoyed and valued by all those present, because you made it interesting and interactive. It was obvious that you took the extra effort to find out about our profession and custom tailor your presentation to our specific marketing needs.
Janine Cavanaugh, NAPO-NE Assistant Programing Chair Person
Tag Archives: referrals
It’s not only about providing great customer service, now, in order to differentiate yourself from other businesses that do what you do, business owners need to make sure their customers have a great “experience” all the way through the process. … Continue reading
In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS). NPS is based on the idea that every company can divide their customers into three categories: promoters, passives, and detractors. And by asking one simple question … Continue reading