Besides being paid for their working knowledge and expertise, business coaches and consultants alike are rewarded for their objective guidance. But who would provide the expert advice for the consultant herself? Another consultant or coach, the answer is. Joe Costantino is my invaluable business and marketing master. Although an ocean, literally, and 6-hour time zone difference divides us, he grants me the much needed “helicopter view” on a regular basis. I’m truly grateful for this and his friendship as well.
Tag Archives: referrals
It’s not only about providing great customer service, now, in order to differentiate yourself from other businesses that do what you do, business owners need to make sure their customers have a great “experience” all the way through the process. … Continue reading
In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS). NPS is based on the idea that every company can divide their customers into three categories: promoters, passives, and detractors. And by asking one simple question … Continue reading