Having the guidance of Joe has made a huge difference in taking my marketing coaching business to the next level. He has been side by side helping me in the process of getting things done, focusing on the aspects that really matters and providing wonderful and practical ideas.
David Gomez, General Manager
Tag Archives: referrals
It’s not only about providing great customer service, now, in order to differentiate yourself from other businesses that do what you do, business owners need to make sure their customers have a great “experience” all the way through the process. … Continue reading
In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS). NPS is based on the idea that every company can divide their customers into three categories: promoters, passives, and detractors. And by asking one simple question … Continue reading