Joe Costantino offered his experience and expertise to guide me. He asked thought provoking questions, challenged my thinking and he injected a personal brand of humor that made working with him fun. I’m on my way to building a successful practice thanks to Joe.
Rick L’Amie, President
Tag Archives: business improvement
In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS). NPS is based on the idea that every company can divide their customers into three categories: promoters, passives, and detractors. And by asking one simple question … Continue reading