Today, my business is thriving because of Joe's expertise, personal commitment to me as well as my company's success.
Catherine J. Brown, RN, BSN, MSN, ONC, CLNC , President & Owner
Brown & Associates, Legal Nurse Consulting, LLC
Tag Archives: business improvement
In the book The Ultimate Question, Fred Reichheld introduces a term called the Net Promoter Score (NPS). NPS is based on the idea that every company can divide their customers into three categories: promoters, passives, and detractors. And by asking one simple question … Continue reading